≡ Menu

Terms and Conditions

You may return any new and unopened items sold by Bye Bye Bacteria Corp. within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.


In the case of a return for refund, please contact our customer service department via email, or call 908-698-4420 to receive your RMA number needed for any return.

RMA Terms & Conditions

  1. An RMA number will not be issued without an order number and proof of purchase.
  2. RMA numbers must appear on your shipping label.
  3. Merchandise returned without a RMA number on the shipping label will be rejected.
  4. RMA numbers are issued by Bye Bye Bacteria Corp. customer service department only.
  5. Replacements/Exchanges are processed upon product availability; a back order will delay shipments.

Calculating Your Refund

The following conditions and exceptions apply.

Partial refunds:

  • Any new, unopened item in original condition that is returned more than 30 days after delivery: 80% of item’s price.

Receiving a Refund

We’ll request a refund after we receive and process your return.  You can expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you’ll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

How Refunds are Issued

If you paid by … Your refund will go to … … after your return is processed
Credit card Credit card 3-5 business days
Bank account Bank account Up to 10 business days


Non-Returnable Items

Bye Bye Bacteria Corp. does not accept returns of the following items:

Any product missing the UPC label

Some Health and Personal Care items